In the unlikely event that your baggage is missing, damaged or delayed, you can file a report upon arrival at your destination. Pay a visit to the “Baggage Claim” or “Lost Luggage” desk in the transit area, where we can help you fill out a Property Irregularity Report (PIR) straight away.
If checked baggage goes missing and no report is filed at the destination airport, we can't accept responsibility.
If the checked baggage does not arrive on the flight carrying its owner, and the passenger does not make a report upon arrival, Wizz Air will disclaim liability.
If the passenger reports the delay of his/her checked baggage upon arrival, tracing will be carried out for 21 days. If the baggage is not found within this period, Wizz Air will be liable for loss.
Should it be impossible to recognise the damage or pilferage upon arrival, the report must be made at the airport within 7 days after arrival.
If the baggage does not arrive with the flight carrying the person to whom it belongs, and it is delivered damaged or pilfered, the passenger has to make a report in writing within 21 days after the baggage has been placed at his/her disposal.
Wizz Air will not be held liable for baggage misidentified by another passenger. The passenger who misidentified the baggage is liable for all costs of both passengers involved.
Liability for delayed, damaged and pilfered baggage will be reduced if the baggage was presented for check-in unsuitably packed. Damage to carry-on baggage (including clothing) must be reported on board the aircraft, or before leaving the transit area at the latest. A Cabin Report or a PIR will be provided to the passenger upon report.
Claims must be submitted in writing within 1 month from arrival to the final destination (that is the last airport indicated in the itinerary), to the Wizz Air Claims Division or to your insurance company if you are claiming directly.
To help us process your claim quickly, enclose a copy of the Cabin Report or Property Irregularity Report provided to you on board or at the airport when you made your report for delay, damage or pilferage. Please also provide your contact and bank account details where indemnity (if any) can be transferred to.
If no claim is made within the times aforesaid, no action shall lie against Wizz Air.
Complaints (other than baggage claims) must be made in writing within 1 month after arrival of the flight affected by the complaint. If no complaint is made within the time aforesaid, no action shall lie against Wizz Air.
Claims and Complaints must be sent to Wizz Air Customer Relations.
If you need to contact us directly please fill in and submit this form: Complaints.