frequently asked questions

bookings

What is my confirmation code?
You will receive your confirmation code (PNR) in the confirmation page once the booking is successfully completed and also in the itinerary sent via e-mail. It consists of 6 characters (including either numbers and/or letters). Please note that it never contains the number 0 (zero) it is always the letter ‘O’.
How can I book a ticket if I do not have a credit card?
You can pre-book your flight via wizzair.com or by calling the call centre and make a cash/bank transfer payment at the bank. Click here for more info.
Which are your partner travel agencies?
Thousands of travel agencies have registered on our website all over Europe so we suggest to go to the nearest and ask for Wizz Air tickets. Even not registered ones can book seats for you on our website.
How can I book tickets for group?
If you want to book Wizz Air tickets for a group of more than 25 passengers you will need to contact our group desk. Click here for more info.
How can I view my booking?
Reservations can be viewed/amended using the "search bookings" option on wizzair.com.
Where do you fly to and how can I view the timetable?
You can view our timetable by clicking here. You can also click on any destination on the map and it will redirect you to the timetable specific to that destination.
Can I book connecting flights?
Wizz Air does not operate connecting flights and therefore cannot facilitate the transfer of passengers or their baggage to other flights (whether operated by Wizz Air or other carriers). For this reason, we do not accept liability for any onward flight passengers may miss. We strongly advise you to allow sufficient time between the scheduled time of arrival of the incoming flight and the scheduled time of departure of the onward flight.
Where can I find information about how to get to the airport and from which terminals you fly to and from?
For a full list of airports click here.

children and infants

I'm travelling with a child. Do you have any recommendation to make the travel more comfortable?
Children may be more susceptible to common causes of in-flight discomfort such as motion-sickness or ear pain. Click here for more info.
Are there any special rules regarding children on board?
See booking children page.
Is the infant's ticket the same as the adult’s?
Infants up to the age of 2 may fly for a fixed infant fee, on the accompanying adult's lap. No more than 1 infant per accompanying person is allowed. Click here for more info.
Is an infant entitled to any baggage allowance?
Infants are not entitled to any baggage allowance with the exception of a pushchair (carried free of charge).

errors in the booking

I had almost finished the booking process when I received the message "Session Expired"? What does it mean?
For security reasons the time limit for making a reservation is 30 minutes. After this the system logs-off automatically. If this message occurs at the end of the booking process please contact our Call Centre quoting the date and route of departure to check if the reservation was completed.
I mixed up my first name and last name in the booking. Is it a problem?
It is better to change it in order to avoid misunderstandings at the airport. This is not a name change so no name change fee will be applied. Please call our Call Centre for help.
I mistyped the passenger's name/phone number/e-mail address during the booking online. What should I do?
Please contact our Call Centre for help and they will correct the errors.

on board

Is catering included in the ticket price? Can I bring my own food on board?
As a low cost airline Wizz Air does not offer onboard meals but passengers are welcome to bring their own food on board or purchase refreshments and snacks from the Wizz Café. For more information, click here.
Can I bring my laptop on board?
Yes, but please be informed that its weight is included in the 10 kg hand luggage weight restriction and it must be switched off during take-off and landing.
I usually have problems with the legroom on board as I am tall. Can I book a seat with more legroom?
Yes, passengers can book seats with extra legroom. For further details, please click here.
I heard that you do not provide assigned seats, however I would like to sit together with my family. Is that possible somehow?
Wizz Air does not provide assigned seat however it is possible to purchase priority boarding and be among the first to board the aircraft. Click here for more info.
What do I need to know about the travel of pregnant women?
Click here for more info.
Can I carry my medicine on board?
Yes, medicine may be carried on board. According to the EU regulation on hand luggage if the medicine is a liquid and is of a volume of more than 100 ml a doctor’s certification must be presented which confirms that the medicine is strongly recommended for the journey.
Do you provide assistance for the travel of disabled passengers?
Yes. Click here for more info.
I use a wheelchair. How should I request assistance and carriage of my wheelchair?
Click here for more info
Can I travel with my pet?
Wizz Air does not carry live animals except for guide dogs with a pet passport scheme in place and provided that the guide dog is registered in the scheme.

payment

Can I book tickets with any kind of credit/debit card?
Wizz Air accepts Visa, Visa Electron, MasterCard, Diners Club and Switch/Solo/Maestro debit and credit cards for payment. A booking fee will be added to the total cost of the reservation.
Please note that certain card issuer banks do not allow VISA Electron cards to be used for internet purchases.
Is it safe to book a ticket online?
We make our best efforts, including taking reasonable technical and security actions, for the protection and safe storage of your personal data and to protect your personal data from unauthorised access, utilisation and being tampered with or unauthorised deletion. We pay special attention to the safe transmission of the personal and financial data. This data is transmitted from your computer to the booking server of Wizz Air through encrypted channels with the support of the state-of-the-art Secure Socket Layer (SSL) technology.
Moreover we offer a new online security services for VISA and MasterCard cardholders.
Verified by VISA and MasterCard Secure Code schemes enable you to register an additional password to your credit card. By doing this you will help to prevent unauthorised purchases on your credit card which means that you can shop online with added security and peace of mind. During checkout, if your bank is participating, you will be asked to register for either scheme. Simply follow the online instructions to set up your new password. Some banks do offer an option to sign up later, but others will insist that you sign up to the scheme immediately in order for you to complete your online transaction. These schemes will soon become compulsory for all cardholders. If you have any question about the schemes or about the opt in process please contact your card issuer directly.

cancellation or modification of a reservation

I have booked a flight but I am not able to travel. Can I cancel the reservation?
GCC 6.5.1.
How can I change the name of a passenger? How much does it cost?
See travel conditions page.

baggage

Can I carry my PC on board?
Since the hand luggage has a strict size-limit, and PCs are usually over this limit, we recommend for our passengers who would like to carry a PC to purchase an extra seat for their special bag.
Does the 15 kg weight limit refer to the each piece of baggage or all combined?
The weight limit of checked-in baggage is 15 kgs in total, regardless of the number of bags checked in. Passengers must pay an excess baggage weight fee for each kg above this limit. It is now possible to purchase additional weight allowance online and save up to 93% compared to the price charged at the airport. Click here for more info.
I have baggage which is unusually heavy and/or large.
Please call the call centre.
What are the restrictions concerning hand baggage?
To read the security regulation on hand baggage for all passengers departing airports in the EU click here.
Can I carry fragile and/or irregular shape objects?
GCC: 14.4.1.
Can I carry a musical instrument?
See baggage page.
Can I bring sports equipment e.g. a bike with me?
See baggage page.
How can I add additional pieces of baggage to check-in at a later stage?
To add additional pieces of checked-in baggage please contact our Call Centre or pay for the extra bag at the airport.
What should I do if my baggage has been damaged during the journey?
GCC: 18.1.3.
GCC: 18.1.6.
For this, please act as follows:
United Kingdom
Repairs and replacement of bags (if the bag is beyond repair) in the UK are carried out on our behalf exclusively by OCS. Damage baggage claims not processed by OCS will not be accepted.
Our handling agent will complete a Property Irregularity Report (PIR) and give you the completed relevant paperwork for you to arrange the repair of your baggage. Please contact OCS on the free phone telephone number (0800 7835591) to arrange for the collection of your damaged bag. OCS will invoice Wizz Air directly for the cost of the repair or replacement.
HUNGARY
Baggage repairs or replacements are carried out by "Javítóház Bt." or by "Viandi Kft.". Your baggage will be repaired within 10 days or replaced immediately if it is damaged beyond repair. If your final destination is outside Budapest, you can send your baggage and will receive your repaired baggage or a new one by post, free of charge. In order to arrange for a free of charge repair or replacement, please send the PIR, the baggage tag and boarding card to our partners.
Javítóház Bt.
Address: 1082 Budapest, Harminckettesek tere 6/a.
Opening hours: 10:00-18:00 Monday-Friday and 09:00-12:00 Saturday
Telephone number: +36 1 313 0552
Viandi Kft.
Address: 1134 Budapest, Dévai u. 7.
Opening hours: 09:00-17:00 Monday-Friday
Telephone number: +36 1 412 0285
POLAND
Repairs and replacement of bags (if the bag is beyond repair) in Poland are carried out on our behalf exclusively by PS.Services. Damage baggage claims not processed by PS.Services will not be accepted.
PS.Services (Opening hours 09:00-17:00 Monday-Friday)
Telephone number: +48 516827949
Tel/fax: +48 22 5002852
E-mail address: ps.services@oa.pl
PS.Services will invoice Wizz Air directly for the cost of the repair or replacement
OTHER COUNTRIES
We will reimburse you appropriately on receipt of your claim which must be sent to Wizz Air Customer Relations department within 1 month. To process your claim please send us:
  • a copy of the Property Irregularity Report (PIR) issued at the airport;
  • a copy of your itinerary or your booking code;
  • a copy of your baggage tag and proof of excess baggage payments, if any;
  • a copy of your boarding pass;
  • receipts of the repair to your baggage; or
  • written statement from a repair shop confirming that your baggage is beyond repair;
  • your international bank account number (IBAN number), bank’s name and name of the account holder.
Please note that we exclude liability for minor damage to the exterior of your baggage (such as scratches, soils, staining, dents, etc) resulting from normal wear and tear or for water damage to non-waterproof baggage.
Please note that regardless of where your baggage is damaged and subsequently repaired you must report the damage prior to leaving the arrivals hall of the arrival airport and you must obtain a PIR from our Handling Agent. Should you fail to meet this requirement we will not be liable for the damage to your baggage. Should your baggage not arrive with the flight carrying you and you receive it damaged you must make a report of the damaged in writing within 21 days after the baggage has been placed at your disposal.
What should I do if my bag has been damaged during the journey or if items are missing but I did not report it at the airport immediately?
GCC: 18.1.3.
You charged the baggage fee twice as many times as the number of bags that I booked. Why?
The baggage fee is payable per bag per flight. So if you booked a return flight and one bag to check in you have 2 baggage fees to pay.
What should I do if my baggage is lost?
GCC: 18.1.2. and GCC 18.1.4.

services

To whom should I write if I have a complaint about the bus transfer service?
We are only a mediator between the passengers and these companies. So please contact them directly referring to your reservation code and voucher number. To contact the transfer services click here.
Is it possible to buy Wizz Air Travel Insurance after the booking?
Unfortunately not, the insurance must be purchased at the time of booking.

contact us

Where can I find the General Conditions of Carriage of Wizz Air?
See wizzair.com/useful_information/general_conditions_of_carriage page.
How can I contact your Call Centre?
See contact us page.
I cannot contact your Call Centre. Is the number OK?
We are sure that all our Call Centre numbers work correctly since we receive thousands of calls every day. Wizz Air’s Call Centre is accessible through premium rate numbers. We have a separate number for each country that we operate in as premium numbers can only be called from within the country. Access to premium rate numbers may be blocked from certain lines, if in doubt please contact your service provider.
Where can I send my complaints?
See customer relations page.

check-in

What happens at the check-in desk?
The check-in agent will ask you to prove your identity, present your reservation code and valid travel documents. Your checked-in baggage will be weighed and sent to the aircraft’s baggage hold. Finally your boarding card will be issued.
What documents do I need to travel with Wizz Air?
See travel conditions page.
Where should I go at the airport if I need special assistance?
If the passenger’s need for assistance has been registered at the time of reservation, ground services will be aware and will act accordingly. For further details please click here.

registration

If you have more than one member profile using the same email address you will not be able to update your WIZZ ID to that same email address more than once. The Call Centre can merge all your profiles into one so you will not lose your history.
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